Returns Policy

Return address:

Naz and Seal

108 Bromford Road,

Hodge Hill,

Birmingham,

B36 8TG

*Please contact us before returning an item so that we can provide the correct return instructions and ensure your return is processed quickly (Please include your order reference number). This does not affect your statutory cancellation or consumer rights.*

Returning an Item

In the unlikely event where you wish to return your order, you must be aware of the following:

If you purchase goods from us online, you have a legal right to cancel and return your order. To exercise your right to cancel, you must notify us within 14 days of receiving your order. Once you have informed us that you wish to cancel, you should return the goods to us within 14 days. Please contact us at support@nazandseal.co.uk before sending your return so that we can provide the correct return instructions and help ensure that your return is processed correctly. For change-of-mind returns, you are responsible for the direct cost of returning the goods to us, unless we agree otherwise. Once we receive the returned goods, we will process any refund in accordance with applicable consumer law. Refunds will normally be made using the original payment method where possible. Nothing in this policy affects your statutory consumer rights. If a product is damaged or faulty, you have up to 30 days from receiving the goods, however, the sooner you let us know, the easier it will be for us to resolve the issue.
Products should be returned with reasonable care and, where applicable, in their original packaging. Customers are responsible for any diminished value caused by handling beyond what is reasonably necessary to inspect the goods. This does not affect your statutory consumer rights.
You are responsible for the direct cost of returning an item when exercising your cancellation right, unless the item is faulty, incorrect or otherwise not as described. We will cover reasonable return costs where the item is faulty, damaged, incorrect or not as described.
If there is some damage or missing items to the contents of your product and it is a sealed item, these should first be tried to be resolved with the manufacturer, as we are unable to send replacement parts for sealed products. If you have had no luck, contact our support team and we may be able to assist you.
Please take reasonable care of any product you intend to return. You may inspect and handle a product in the same way you would reasonably be able to in a shop. Where a product has been handled beyond what is reasonably necessary to inspect it, we may make a deduction from any refund to reflect any reduction in the product’s value, where permitted by applicable law. Please return items with any original packaging where reasonably possible. However, nothing in this section is intended to restrict or override your statutory consumer rights. If you have received a faulty, damaged, incorrect or not-as-described item, please contact us so that we can help resolve the issue.
To return an item, complete the contact form and submit your query to us and we will do everything we possibly can to resolve your issue before sending anything back. Please note you must contact us within 14 days of receiving your product, or 30 days if it is faulty.
If we have sent you the incorrect item or something is missing from your order we will cover any charges to get the products to you ASAP, this will involve you returning the incorrectly received item first and then us dispatching the correct item back to yourself once the wrong items is back with us. If you want to cancel an order, customers are advised to do so before an order is dispatched.

Damaged Items

If an item you have received is damaged we have outlined the full process in this support article click here.
Reports of damages should be sent to us within 7 days of you receiving your order. Anything outside of this time, we may be unable to assist with.

Lost Items

If your item has not yet arrived and would like to know what steps to take next please visit our Lost Orders page click here

Products release pre-dating 2021 (Vintage Sealed Products)

Some older products may naturally show signs of age or storage. Any such condition issues will be clearly described on the product page before purchase. Your statutory consumer rights remain unaffected.

Cancellations and Pre-order cancellations

You may request cancellation of a pre-order at any time before it has been dispatched.

To help us process cancellations before your order is prepared and postage costs are incurred, we ask customers to contact us at least 2 whole working days before the stated release date of the pre-order.

This notice period helps us cancel the order before it enters our dispatch process and before we purchase postage or incur other fulfilment costs.

If you contact us less than 2 working days before the release date, we will still review your cancellation request. However, if your order has already been prepared for dispatch and postage has already been purchased or other non-refundable fulfilment costs have already been incurred, we may deduct those reasonable costs from your refund where permitted by applicable law.

If your order has already been dispatched when you request cancellation, you will need to follow our standard returns and cancellation process. You may be responsible for the direct cost of returning the item to us where this is a change-of-mind cancellation.

Please contact us as soon as possible if you wish to cancel a pre-order.

Quality Guarantee

Naz and Seal provides quality products. We take authenticity seriously and only sell genuine Pokémon products. Products are inspected by our team before being listed or dispatched.