Returns Policy

Return address:

Naz and Seal

108 Bromford Road,

Hodge Hill,

Birmingham,

B36 8TG

*Please contact us before returning an item so that we can provide the correct return instructions and ensure your return is processed quickly (Please include your order reference number). This does not affect your statutory cancellation or consumer rights.*

Returning an Item

In the unlikely event where you wish to return your order, you must be aware of the following:

1. 1. 1. You can return products for any reason until 14 days after receiving them. If a product is damaged or faulty, you have up to 30 days from receiving the goods, however, the sooner you let us know, the easier it will be for us to resolve the issue.
      2. Products should be returned with reasonable care and, where applicable, in their original packaging. Customers are responsible for any diminished value caused by handling beyond what is reasonably necessary to inspect the goods. This does not affect your statutory consumer rights.
      3. You are responsible for the direct cost of returning an item when exercising your cancellation right, unless the item is faulty, incorrect or otherwise not as described. We will cover reasonable return costs where the item is faulty, damaged, incorrect or not as described.
      4. If there is some damage or missing items to the contents of your product and it is a sealed item, these should first be tried to be resolved with the manufacturer, as we are unable to send replacement parts for sealed products. If you have had no luck, contact our support team and we may be able to assist you.
   2. If a returned product does not meet the requirements outlined by our policies, we may not be able to offer a refund. If you are unsure if you can return an item, please get in touch with a member of our support team, who can best advise you on how to return your item.
   3. To return an item, complete the contact form and submit your query to us and we will do everything we possibly can to resolve your issue before sending anything back. Please note you must contact us within 14 days of receiving your product, or 30 days if it is faulty.
   4. If we have sent you the incorrect item or something is missing from your order we will cover any charges to get the products to you ASAP, this will involve you returning the incorrectly received item first and then us dispatching the correct item back to yourself once the wrong items is back with us. If you want to cancel an order, customers are advised to do so before an order is dispatched.

2. Damaged Items

   1. If an item you have received is damaged we have outlined the full process in this support article click here.
   2. Reports of damages should be sent to us within 7 days of you receiving your order. Anything outside of this time, we may be unable to assist with.

3. Lost Items

   1. If your item has not yet arrived and would like to know what steps to take next please visit our Lost Orders page click here

4. Products release pre-dating 2021 (Vintage Sealed Products)

   1. Some older products may naturally show signs of age or storage. Any such condition issues will be clearly described on the product page before purchase. Your statutory consumer rights remain unaffected.

Cancellations and Pre-order cancellations

We may cancel your order immediately if we have informed you about an error in the price or description of the product, or if shipping will be significantly delayed, or if you do not wish to continue.

You may cancel a pre-order for a refund up to 2 whole working days before the release date. For example, if a release date of a product fell on a Saturday, you must contact us no later than Wednesday that week. Your statutory consumer rights are not affected by this policy.

Anything outside of this period will result in you returning your order through our returns process. If a pre-order product has fallen in price since you ordered it, we cannot refund you for the difference, as the market always fluctuates and we are not responsible for this. This applies up to the point the order is dispatched.

Quality Guarantee

Naz and Seal provides quality products. We take authenticity seriously and only sell genuine Pokémon products. Products are inspected by our team before being listed or dispatched.